Hi Sandra Kiers, a very warm welcome to you. Are you a small business owner and you want to improve your skills to enable you grow your business, and become successful? If you answer yes, this blog is what you need to make the change you need to become successful in your business!!!!!
Running a business will always be challenging, however having a solid foundation, and a smooth operating practice can make a business so much easier, and fun to run. And we are here to talk about how you can improve in your business
It’s not a secret that a business without plans, and a smoothly practice wouldn’t grow and wouldn’t last for long.
Most small businesses suffer because of mismanagement, and it has to do with the business owner itself because some business owners lack the most important skill to run a business. The skill to run a business to become successful is not other than the skill of commnunications
Communication is the most important part in doing business, and while it is the ultimate, lots of business owners take it for granted, they think because they can talk that is all they need to be a good communicator to run a successful business
Too bad it's not like that!!!! Just because one can talk does not mean that it can communicate good. There are many ways to communicates however the most important is to know what to say or the questions to ask at the right time
If you are a business owner who lack the skill to communications good with your costumers, your business will suffer and will soon fall to the ground that you might have to look for another source of income. And you wouldn’t want that because nobody is in business to fail.
That’s why I am bringing this to your awareness to help you learn the skills to communicate very well with your costumers in the way a good business owner should do, so that you will not keep losing customers to your competitions.
Have it in mind that you are in business to serve. Therefore, your business is not about you, your business is to serve others, and when you do your service well, it is when customers will be pilling on your door for more services, or products and that is where you get your reward for providing good service/products, remember that the more reward is the more success, you know what I mean?
To communicate best with your costumers!!! Maybe you think because it is your business therefore you know it better, and this is very common among business owners I use to think the same way when I had a physical busines as a hairdresser, and a masseuse for about 9 years before I became an online entrepreneur.
When I look back to how I runed my physical business in the past I realized that I was never communicating with my customers at all, because I never listing to my costumers in any way, it was always how I wanted things done, and this is not how to run a business if you want to be successful
Indeed, communication is the ultimate part in doing business and there are 2 ways you can communicate best with your customers.
First, you ask the questions. Secondly, they speak, and you must listen to them
First you must ask the questions: Example, why do you need my service? What problems do you want to solve? Since when do you have this problems? What else have you done before now to help you solve this problem? What does this project mean to you? How exactly do you want it done? What do you hope to get from this project? When do you want it done? Is there anything you want to know about my or our service and offer? is there anything you want to know about me or us? How can I or us best serve you? What is your budget? Etc.
For products: Example, what do you need this products for? why do you want this products? are you familiar with products? Do you think this products is what you need to solve your problems? how are sure this what you need? Do you know how this products works? Do you have any question about this product? Etc.
I know it sound unsual, and you might be thinking what if I drove the customers away with all these questions, take it from me a customer that want to do business with you will never leave because you want to know what they need, and how to serve them better.
A good customer will apreciate the effort you put in wanting to know how to help them solve their problems When you take the time to ask a customer it pains, and desires that show that you care, and asking questions will also give you the opportunity to understand the customer very well.
Understanding your customer will give you the knowledge of how to best serve and satisfy them. Business is so much easier to do when you understand your customers need and desires.
Customers want to be understood, when you understand and care for your customers they will keep coming back to your services or to buy from you. Remember money follow people and your costumers are people, in other to be making money in your business you must make people coming to you to do business with you or to buy from you.
Remember you are in business to be successful, and if you can keep up to master the skill of communication, your business will be just fine, and you will acquire the success you want in your business.
It takes practices to master however remember that you can’t be an expert of anything unless you practice, and make mistakes, so don’t bit yourself up if it takes some time for you to fully be the master communicator in your business, you will be there and you can be successful.
That’s it for now thank you for having interest in my article please leave a comment let me know what you think, and if you have any question or need help with your business don’t hesitate to reach out to me via my website www.sandrakiers.com on the contact me page you can fine all my contacts details
Hope to be seeing you around, Kindest Greeting,